[cisco-voip] Another MOH Question

[Mike Newell]

If tone on hold is a problem (it is for us) turn it off.  Go to 
Service>Serice Parameters.  Select your the server and service "Cisco 
CallManger".  Click on the "Advanced" button and look for "Tone".  Set it 
to an interval you don't find annoying - we like "0".  Update.

We had lots of complaints about Music on Hold because we do a lot of 
teleconferences, and when people went on hold it was driving the other 
participants batty.  So we disabled MoH only to find that if MoH is 
disabled the system falls back to ToH.  It took forever to figure out how 
to get rid of ToH... :-)

Mike

On Wed, 23 Mar 2005, Anthony Mendoza wrote:

> The beeps were so bad/annoying for my folks that I had to create a "Silent" 
> wav file for the default MOH as they'd rather hear nothing then the annoying 
> beeps.  Only our ACD lines use the MOH as the internal folks found it too 
> disruptive when on conference calls and they transfer to another line.
> --
> Anthony Mendoza
>
> Lelio Fulgenzi sent a message, dated 3/23/2005 4:55 PM about:
>> i wonder if this would affect the volume of the beeps that we have now.
>>  -----                                                                -----
>> Lelio Fulgenzi, B.A.                                  lelio at uoguelph.ca.eh 
>> <mailto:lelio at uoguelph.ca.eh>
>> Network Analyst (CCS)
>> University of Guelph                             FAX:(519) 767-1060 JNHN
>> Guelph, Ontario N1G 2W1                          TEL:(519) 824-4120 x56354
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> mob lawyer: your people insulted my brother.
>> dr. house: what? romano in the parmesan cheese shaker again?
>> 
>>     ----- Original Message -----
>>     *From:* Anthony Mendoza <mailto:amendoza at Niku.com>
>>     *To:* Rusty Painter <mailto:RPainter at dorchestercounty.net>
>>     *Cc:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>>     *Sent:* Wednesday, March 23, 2005 5:28 PM
>>     *Subject:* Re: [cisco-voip] Another MOH Question
>> 
>>     I just had to do it..let me look up that helpdesk ticket...
>> 
>>     1) go to call manager administration web page
>> 
>>     2) select the service menu from the top and selct "service parameters"
>> 
>>     3) then select the service "cisco MOH Audio Translator" from the top
>>     down box
>> 
>>     4) then press the advance button on the righthand side top corner.
>> 
>>     5) Then you will see a parameter "default MOH Volume level " and its
>>     valu will be set to "-24"
>>     you can increase the value to -20, -16.........
>>     you can decrease the value to -28 or -30 and then check..
>> 
>>     I changed ours to -24..for some reason it was set to -10.
>>     --
>>     Anthony Mendoza
>> 
>>     Rusty Painter sent a message, dated 3/23/2005 2:04 PM about:
>>      >
>>      >
>>      > Sorry for all the posts, but I have had some users complaining
>>     that the
>>      > MOH is too loud.  How can we turn it down?  Thanks again for your
>>     help.
>>      >
>>      >      >
>>      > ** Rusty Painter **
>>      >
>>      > MCP/A+
>>      >
>>      > Microcomputer Technician
>>      >
>>      > Dorchester County ITS
>>      >
>>      > 201 Johnston St .
>>      >
>>      > St. George , SC 29477
>>      >
>>      > Tel:           (843) 563-0022
>>      >
>>      > Fax:          (843) 563-0033
>>      >
>>      > E-mail:       rpainter at dorchestercounty.net
>>     <mailto:rpainter at dorchestercounty.net>
>>      > <mailto:rpainter at dorchestercounty.net>
>>      >
>
>
> CONFIDENTIALITY NOTICE: The information contained in this message and
> or attachments is intended only for the person or entity to which it is
> addressed and may contain confidential and/or privileged material. Any
> review, retransmission, dissemination, copying, or other use of this
> information by persons or entities other than the intended recipient is
> prohibited. If you received this e-mail or its attachments in error, please 
> contact the sender and delete the material from any system and destroy any 
> copies.
>
>