[cisco-voip] Jtapi integration from CM to CUE version 2.3.1

[OConnell, Ryan]

Hello all,

 

I just setup CUE 2.3.1 into CM 4.1(3) as per this document

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_c
onfiguration_example09186a0080289ef0.shtml

 

I found that the CTI Ports and the CTI RP are registered in CM. But when
I make a call to the CUE Pilot, the call tries to go through to the
Pilot number for 2 seconds, then I get a slow busy. 

 

The call seems to be getting to CUE because I am seeing information in
the following debug come through

 

tcCUE# Jun  5 16:54:47 localhost java:   ERROR ccn SubsystemJtapi DBUG
ROUTE_FAILED:Route failed : All Call
ids=JTAPICallContact[id=64,type=Cisco JTAPI
Call,implId=6922/2,active=true,state=CALL_RECEIVED,inbound=true,handled=
false,locale=en_US,aborting=false,app=App[name=voicemail,type=Cisco
Script Application,id=2,desc=voice

Jun  5 16:54:47 localhost java:   ERROR ccn SubsystemJtapi DBUG
EXCEPTION:com.cisco.jtapi.InvalidPartyExceptionImpl: Request failed
because of an invalid destination. 

Jun  5 16:54:47 localhost java:   ERROR ccn SubsystemJtapi DBUG
EXCEPTION:      at
com.cisco.jtapi.ConnectionImpl.redirect(ConnectionImpl)

Jun  5 16:54:47 localhost java:   ERROR ccn SubsystemJtapi DBUG
EXCEPTION:      at
com.cisco.jtapi.ConnectionImpl.redirect(ConnectionImpl)

Jun  5 16:54:47 localhost java:   ERROR ccn SubsystemJtapi DBUG
EXCEPTION:      at
com.cisco.jtapi.ConnectionImpl.redirect(ConnectionImpl)

Jun  5 16:54:47 localhost java:   ERROR ccn SubsystemJtapi DBUG
EXCEPTION:      at
com.cisco.jtapi.ConnectionImpl.redirect(ConnectionImpl)

Jun  5 16:54:47 localhost java:   ERROR ccn SubsystemJtapi DBUG
EXCEPTION:      at
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$30.run(TAPIPortGroup.java:17
532)

Jun  5 16:54:47 localhost java:   ERROR ccn SubsystemJtapi DBUG
EXCEPTION:      at
com.cisco.executor.impl.ParallelExecutorImpl$WorkOrder.run(ParallelExecu
torImpl.java:283)

Jun  5 16:54:47 localhost java:   ERROR ccn SubsystemJtapi DBUG
EXCEPTION:      at
com.cisco.executor.impl.WorkerPool$Worker.run(WorkerPool.java:398)

Jun  5 16:54:47 localhost java:   ERROR ccn SubsystemJtapi DBUG
EXCEPTION:      at java.lang.Thread.run(Thread.java:570)

 

The only thing I haven't tried yet is reboot the CTI services on CM. I
will try this tonight

 

Thoughts???

 

 

Ryan O'Connell 

Senior Consultant CCIE Voice (13382)

 

NexInnovations Inc.

3636 - 23rd Street N.E.

Calgary, AB. T2E 8Z5

 

Desk (403) 291-7293

Cell: (403) 990-1275

Fax: (403) 291-7281

 

Ryan.OConnell at nexinnovations.com

http://www.nexinnovations.com <http://www.nexinnovations.com/> 

 

 

 

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