[cisco-voip] Long Distance woes

[Voll, Scott]

have you tried changing the isdn to national, or unknown or something along those lines?
 
Scott

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Ed Leatherman
Sent: Fri 6/9/2006 5:16 PM
To: ciscovoip
Subject: [cisco-voip] Long Distance woes


Was wondering if anyone is familiar with how long distance carriers/service interacts with local service...

Working with service provider at one of our branch campuses which we just converted to a callmanager system this past week. Users can call long distance numbers within our area code (304) just fine, but cannot call outside of the area code. The dial pattern is the same (9.1[2-9]XX[2-9]XX XXXX) for either case (exact same route pattern actually), I just strip the 9 and send 1 + 10 digits to the phone company. Can see this in CCM trace. System uses 2 PRI T1's.

If users call an out of state number, they get fast busy. The local carrier is looking at the problem now but initially they just told me it wasnt there problem, as they just pass the digits to the long distance carrier if the number starts with "1". It seems to me that maybe the lines are setup incorrectly as far as what long distance provider it should use.. but I dont know enough about the process to make a good guess.. I've not worked with this particular local service provider before so I dont have the same "faith" if you could call it that, as I do with the carrier we have at the main campus which I have dealt with before.

Caller ID also does not come across, but I think this is a seperate issue which we can hopefully address after the long distance is working.

Any ideas? I'm curious if there is anything more I can look at from my end.

-- 
Ed Leatherman
IP Telephony Coordinator
West Virginia University
Telecommunications and Network Operations 
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