[cisco-voip] Long Distance woes

[Ed Leatherman]

Was wondering if anyone is familiar with how long distance carriers/service
interacts with local service...

Working with service provider at one of our branch campuses which we just
converted to a callmanager system this past week. Users can call long
distance numbers within our area code (304) just fine, but cannot call
outside of the area code. The dial pattern is the same (9.1[2-9]XX[2-9]XX
XXXX) for either case (exact same route pattern actually), I just strip the
9 and send 1 + 10 digits to the phone company. Can see this in CCM trace.
System uses 2 PRI T1's.

If users call an out of state number, they get fast busy. The local carrier
is looking at the problem now but initially they just told me it wasnt there
problem, as they just pass the digits to the long distance carrier if the
number starts with "1". It seems to me that maybe the lines are setup
incorrectly as far as what long distance provider it should use.. but I dont
know enough about the process to make a good guess.. I've not worked with
this particular local service provider before so I dont have the same
"faith" if you could call it that, as I do with the carrier we have at the
main campus which I have dealt with before.

Caller ID also does not come across, but I think this is a seperate issue
which we can hopefully address after the long distance is working.

Any ideas? I'm curious if there is anything more I can look at from my end.

-- 
Ed Leatherman
IP Telephony Coordinator
West Virginia University
Telecommunications and Network Operations
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