[cisco-voip] Vmware Supported by Cisco...Thoughts??

[Kevin Thorngren]

I am not privy to any discussions in Cisco regarding vmware but I can 
give you my opinion on why vmware is not supported today.  I am also 
not aware of any discussions for future support and would guess that it 
is not on the roadmap.  Even if we were to open up support just for 
demo/lab purposes we would end up with customers deploying in a 
production environment and expecting support when things don't work as 
expected.

For us to support vmware we would need to verify the operation and 
performance of each version of CallManager (possibly including Service 
Releases and Engineering Specials) on vmware.  This would, at a 
minimum, double our testing effort which would cause major delays in 
getting product and updates out for our customers.  In addition we 
would need to create design guidelines for using vmware which would 
have an impact on product release timeframes.

 From a TAC support perspective; vmware would increase the complexity of 
troubleshooting operational and performance issues.  Currently we 
support the CallManager OS.  Adding vmware to the mix would greatly 
increase the complexity of now having to look at vmware and the host 
server's OS as potential issues.

Since we don't test vmware we can't provide nor guarantee any sort of 
performance levels for running CallManager on vmware.  I would highly 
recommend NOT using vmware in a production environment.

Again this is just my opinion and not official word from Cisco :-)

Kevin

On Jun 16, 2006, at 8:41 AM, Leetun, Rob wrote:

> Thanks for the response Kevin.  Other than for the obvious reason I 
> stated earlier.  Why is everyone on this site installing 4.1.3 and 
> etc. on Vmware if it is not supported?  When will Cisco support 
> Vmware?
>  
> Rob
>
> From: Kevin Thorngren [mailto:kthorngr at cisco.com]
> Sent: Friday, June 16, 2006 6:37 AM
> To: Leetun, Rob
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Vmware Supported by Cisco...Thoughts??
>
> Cisco does not support VMWare for CallManager, etc. The only Cisco 
> supported installations are the ones described in the docs on CCO.
>
> Kevin
> On Jun 16, 2006, at 8:28 AM, Leetun, Rob wrote:
>
>> Let's take this communication in another direction…  This is very 
>> interesting to read all the comments and questions about Vmware.  
>> When we purchased our environment from Cisco.  We had problems with 
>> TAC support after the install because our environment was not 
>> standard in their opinion.  I have two questions:
>>
>> 1. Does Cisco support the Vmware environment? 
>>
>> 2. And if so, what are the parameters for support and guidance?
>>
>> 3. And, what products do they support, e.g. Windows?
>>
>> This could save us $$ when it comes to replacing servers!
>>
>> Thanks.
>>
>> Rob
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
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