[cisco-voip] Cisco Desktop Administrator, errors galore...

[Jonathan Charles]

OK, an update...

I checked the DirectoryConfiguration.ini file on the CCM, and the
encrypted password matches the Spanlink registry settings on the IPCC.

Somewhere in the IPCC, an incorrect password is being stored... but where?



Jonathan

On 6/24/06, Jonathan Charles <jonvoip at gmail.com> wrote:
> So, I have IPCC 3.5(3) installed, configuring it now...
>
> I can log into appadmin and the JTAPI and ICD subsystems are in
> service... So, I am definitely connecting to the directory...
>
> When I open Cisco Desktop Administrator (to configure agents and
> stuff), I get the following error:
>
> "Disconnected from primary Directory Service, will try to connect to
> backup services. This process may take time and further update
> attempts may fail. Continue with the reconneciton?"
>
> I hit yes... and eventually, I get this:
>
> "Failed to bind to LDAP server. Can't contact LDAP server."
>
> The MIVR log shows the following:
>
> 883: Jun 24 11:54:02.656 CDT %MIVR-SS_ENT_SRV-3-ERROR_LOAD_LDAP:Fail
> to read LDAP INFO: Exception=Exception caught:
> javax.naming.CommunicationException: 10.0.0.112:8404 [Root exception
> is java.net.ConnectException: Operation timed out: connect]
>
> Which would be fine, but the DC Directory isn't at 10.0.0.112... I
> have it by host name and it resolves to 10.0.0.121 (where it actually
> is).
>
> So, I find in the registry, this:
>
> HKLM\SOFTWARE\SPANLINK\Site Setup
>
> I change LDAP_HOSTA the IP to the right one... but the password is
> wrong and now I get:
>
> 877: Jun 24 12:07:42.171 CDT %MIVR-SS_ENT_SRV-3-ERROR_LOAD_LDAP:Fail
> to read LDAP INFO: Exception=Exception caught:
> javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid
> credentials]
>
> The password is in the same registry location in LDAP_PWD,
> encrypted... So, I copy the encrypted password from the ccndir.ini and
> paste it in there... and no luck, same error, invalid credentials...
>
> So, I reboot.
>
> No change.
>
> I delete the repository and reset it up, no change...
>
> How do I fix this? It looks like appadmin (CRA itself) can connect to
> DC Directory fine, but Desktop Admin is using other stuff and can't...
> How do I reinitialize this?
>
>
>
> Jonathan
>