[cisco-voip] 7914s not displaying line state on shared lines

Lelio Fulgenzi lelio at uoguelph.ca
Tue Jun 27 11:14:51 EDT 2006 

...and the case of the mysterious shared line is solved!

--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I can eat fifty eggs." "Nobody can eat fifty eggs."
  ----- Original Message ----- 
  From: Jonathan Charles 
  To: Lelio Fulgenzi 
  Cc: Erick Bergquist ; ciscovoip 
  Sent: Tuesday, June 27, 2006 11:11 AM
  Subject: Re: [cisco-voip] 7914s not displaying line state on shared lines


  Yeah, I just figured that out...

  Apparently, I didn't even think to check that...

  I made an inbound call, and I noticed that both lines didn't ring. Now
  they do....

  This is fixed.

  Thanks to all for the help.



  Jonathan

  On 6/27/06, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
  >
  >
  > And we've made sure the lines are in the same partition? ;)
  >
  > Try creating a couple of new phones from scratch with a shared line, other
  > than that, my next step would be to restart the cluster.
  >
  > Then TAC it.
  >
  >
  > --------------------------------------------------------------------------------
  > Lelio Fulgenzi, B.A.
  > Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  > (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  > "I can eat fifty eggs." "Nobody can eat fifty eggs."
  >
  >
  > ----- Original Message -----
  > From: Jonathan Charles
  >
  > To: Erick Bergquist
  > Cc: ciscovoip
  > Sent: Tuesday, June 27, 2006 10:39 AM
  > Subject: Re: [cisco-voip] 7914s not displaying line state on shared lines
  >
  > OK, no phones on the network are showing line state... I have set
  > privacy to false on both PUB and SUB, enabled the bridge, installed
  > extended services, updated the firmware to 8.0(3)...
  >
  > I am completely out of ideas...
  >
  >
  > Jonathan
  >
  > On 6/26/06, Jonathan Charles <jonvoip at gmail.com> wrote:
  > > Bite me
  > >
  > > So, when you quitting?
  > >
  > > On 6/26/06, Erick Bergquist <erickbe at yahoo.com> wrote:
  > > > IW
  > > >
  > > > ----- Original Message ----
  > > > From: Jonathan Charles <jonvoip at gmail.com>
  > > > To: Lelio Fulgenzi <lelio at uoguelph.ca>
  > > > Cc: ciscovoip <cisco-voip at puck.nether.net>
  > > > Sent: Monday, June 26, 2006 9:09:25 AM
  > > > Subject: Re: [cisco-voip] 7914s not displaying line state on shared
  > lines
  > > >
  > > > The thing is, I have downloaded and installed the latest firmware and
  > > > have confirmed the 7914s are running it.
  > > >
  > > > Here's the worst part... the 7971s don't even show correct line state
  > > > on shared lines... and they are running the latest code...
  > > >
  > > > I don't get it... I am going to try a different firmware first...
  > > >
  > > > Jonathan
  > > >
  > > > On 6/26/06, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
  > > > >
  > > > > I think this definately requires a TAC case.
  > > > >
  > > > >
  > --------------------------------------------------------------------------------
  > > > > Lelio Fulgenzi, B.A.
  > > > > Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  > > > > (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  > > > >
  > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  > > > > "I can eat fifty eggs." "Nobody can eat fifty eggs."
  > > > >
  > > > > ----- Original Message -----
  > > > > From: Jonathan Charles
  > > > > To: Lelio Fulgenzi
  > > > > Cc: ciscovoip
  > > > > Sent: Monday, June 26, 2006 9:54 AM
  > > > > Subject: Re: [cisco-voip] 7914s not displaying line state on shared
  > lines
  > > > >
  > > > > Dozens of times at this point...
  > > > >
  > > > > I am checking the traces now...
  > > > >
  > > > >
  > > > >
  > > > > Jonathan
  > > > >
  > > > > On 6/26/06, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
  > > > > >
  > > > > > ..and you've restarted the phones?
  > > > > >
  > > > > > that's just bizzare.
  > > > > >
  > > > > >
  > > > >
  > --------------------------------------------------------------------------------
  > > > > > Lelio Fulgenzi, B.A.
  > > > > > Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G
  > 2W1
  > > > > > (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  > > > > >
  > > > >
  > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  > > > > > "I can eat fifty eggs." "Nobody can eat fifty eggs."
  > > > > >
  > > > > > ----- Original Message -----
  > > > > > From: Jonathan Charles
  > > > > > To: Lelio Fulgenzi
  > > > > > Cc: Aman Chugh ; ciscovoip
  > > > > > Sent: Monday, June 26, 2006 9:46 AM
  > > > > > Subject: Re: [cisco-voip] 7914s not displaying line state on shared
  > lines
  > > > > >
  > > > > > The bridge is enabled globally and manually on both devices
  > > > > >
  > > > > >
  > > > > > Jonathan
  > > > > >
  > > > > > On 6/26/06, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
  > > > > > >
  > > > > > > I'm pretty sure that the Builtin Bridge Enable parameter has to be
  > > > > > enabled,
  > > > > > > either in the system parameters or on the phone configuration
  > itself.
  > > > > > After
  > > > > > > any of these changes (privacy setting included) the phone has to
  > be
  > > > > > > reset/restarted or something like that.
  > > > > > >
  > > > > > >
  > > > > >
  > > > >
  > --------------------------------------------------------------------------------
  > > > > > > Lelio Fulgenzi, B.A.
  > > > > > > Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G
  > 2W1
  > > > > > > (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  > > > > > >
  > > > > >
  > > > >
  > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  > > > > > > "I can eat fifty eggs." "Nobody can eat fifty eggs."
  > > > > > >
  > > > > > > ----- Original Message -----
  > > > > > > From: Jonathan Charles
  > > > > > > To: Aman Chugh
  > > > > > > Cc: ciscovoip
  > > > > > > Sent: Monday, June 26, 2006 9:26 AM
  > > > > > > Subject: Re: [cisco-voip] 7914s not displaying line state on
  > shared
  > > > > lines
  > > > > > >
  > > > > > > I checked and globally Privacy is set to false, also, I tried it
  > on
  > > > > > > some other phones and NONE of them show the shared line, line
  > state...
  > > > > > >
  > > > > > >
  > > > > > > Jonathan
  > > > > > >
  > > > > > > On 6/25/06, Aman Chugh <aman.chugh at gmail.com> wrote:
  > > > > > > >
  > > > > > > > What is privacy set to .check the privacy settings
  > > > > > > >
  > > > > > > > -- Aman
  > > > > > > >
  > > > > > > >
  > > > > > > > On 6/25/06, Jonathan Charles <jonvoip at gmail.com> wrote:
  > > > > > > > >
  > > > > > > > We have CallManager 4.1(3)sr3b with OS4.2sr8...
  > > > > > > >
  > > > > > > > Receptionist has a 7971 with two 7914 expansion modules.
  > > > > > > >
  > > > > > > > Created shared lines of the executives on the 7914s.
  > > > > > > >
  > > > > > > > We see them ring when you call them, but we don't see any line
  > state
  > > > > > > > info on the 7914s (it always shows the phones on hook, no matter
  > what
  > > > > > > > they are doing, unless they are ringing).
  > > > > > > >
  > > > > > > > We are running the latest DevPack, version 28-2 and the 7914s
  > have
  > > > > > > > picked up the latest load.
  > > > > > > >
  > > > > > > > What am I missing?
  > > > > > > >
  > > > > > > >
  > > > > > > >
  > > > > > > > Jonathan
  > > > > > > > _______________________________________________
  > > > > > > > cisco-voip mailing list
  > > > > > > > cisco-voip at puck.nether.net
  > > > > > > >
  > https://puck.nether.net/mailman/listinfo/cisco-voip
  > > > > > > >
  > > > > > > >
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  > > > > > > cisco-voip mailing list
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  > > > > > >
  > https://puck.nether.net/mailman/listinfo/cisco-voip
  > > > > > >
  > > > > >
  > > > > >
  > > > >
  > > > >
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  > > > cisco-voip mailing list
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  > > >
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  > > >
  > > >
  > >
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