[cisco-voip] CallPickup on HP -> Broadcasted calls

[Erick Bergquist]

Hi,

This is from a previous message. You do need 4.1(3)sr2
for this fix/workaround (I have not personally tried
this yet however).

There is a bug that does not allow to pickup calls
that are in hunt groups.

Do the following:

1.- Enter

CSCsb42763 (in mixed case) in the Enterprise Parameter
'Cisco Support Use 1' under the new group 'Cisco
Support use Only' and click update. Only the value

CSCsb42763 in this parameter can enable the
configuration. Change the value to anything else,
disable this functionality.

2. Go to Hunt Pilot Configuration page and select a
call pickup group from the Call Pickup Group dropdown
list and click update. 


--- Robin Inderberg <robin.inderberg at candidator.se>
wrote:

> Hi,
> 
>  
> 
> Is it possible to pickup calls that get broadcasted
> from a HP? 
> 
>  
> 
> Why I ask is that one of the users is complaining
> about that she misses some calls, and then they get
> broadcasted out to her CO-workers. She want to be
> able to pickup her missed calls that get broadcasted
> out via the HP. Is this possible?
> 
>  
> 
> I have setup callpickup that is working proper, but
> not when the call comes from a HP.
> 
>  
> 
> I think the description were a bit messy, but hope
> you understand what I meant :-)
> 
> Maybe it would work better if I changed the
> algorithm to most idle time? Or some algorithm that
> is != broadcasting... 
> 
>  
> 
>  
> 
>  
> 
> Med vänliga hälsningar/Best regards
> 
>  
> 
> Robin Inderberg
> 
> robin.inderberg at candidator.se
> <mailto:robin.inderberg at candidator.se> 
> 
> _____________________________________________
> 
> Telefon:   0322-67 10 00    www.candidator.se
> <http://www.candidator.se/> 
> 
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>  
> 
> > _______________________________________________
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> 


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