[cisco-voip] IPCCX agent roll time

[Johnny Crothers (c)]

Inside the script you will need to change the properties of the "Select
Resource" step, defaults to 12 seconds.

 

Johnny Crothers

IPT Specialist

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of pcaltagirone
Sent: 07 August 2007 17:20
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCCX agent roll time

 

Does anybody know where in IPCCX or CM can you find the setting for the
amount of time or rings before an unanswered call will roll to the next
agent?

 

Thanks in advance!

 

Paul

Charlotte,NC



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