[cisco-voip] IPCCX agent roll time

[pcaltagirone]

Thanks Johny.....I'll take a look at that and re-post

Paul

Charlotte,NC

  ----- Original Message ----- 
  From: Johnny Crothers c 
  To: pcaltagirone ; cisco-voip at puck.nether.net 
  Sent: Tuesday, August 07, 2007 12:24 PM
  Subject: RE: [cisco-voip] IPCCX agent roll time


  Inside the script you will need to change the properties of the "Select Resource" step, defaults to 12 seconds.



  Johnny Crothers

  IPT Specialist


------------------------------------------------------------------------------

  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of pcaltagirone
  Sent: 07 August 2007 17:20
  To: cisco-voip at puck.nether.net
  Subject: [cisco-voip] IPCCX agent roll time



  Does anybody know where in IPCCX or CM can you find the setting for the amount of time or rings before an unanswered call will roll to the next agent?



  Thanks in advance!



  Paul

  Charlotte,NC



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