[cisco-voip] DTMF to Unity stopped working after CCM upgrade

[Paul Choi]

I'm going to have to disagree with you because we had
DTMF issues with Unity after we did an upgrade from
CCM 3.3 -> 4.1(3). We had to jimmy-rig a fix with
assistance from the LEC.

--- Kent <nws at fredf.org> wrote:

> Sounds like a good one for tac  :)   I don't think
> its gonna be a issue 
> with unity, sounds more like a phone load issue.  
> Just for testing what 
> happens if you back rev a phone to the same load
> that was on CCM 4?
> 
> 
> Jonathan Charles wrote:
> > 4.1(3)sr1
> >
> >
> > Jonathan
> >
> > On 7/1/07, Justin Steinberg <jsteinberg at gmail.com>
> wrote:
> >   
> >> just curious here, what was your ccm version
> prior to upgrade?
> >>
> >>
> >> On 7/1/07, Jonathan Charles <jonvoip at gmail.com>
> wrote:
> >>     
> >>> What gateway?
> >>>
> >>> This is a Cisco IP Phone on the same subnet as
> CCM and Unity...
> >>>
> >>> If they hit the messages button, Unity answers,
> asks them to enter
> >>> their password... but Unity doesn't get the DTMF
> and ignores all key
> >>> presses.
> >>>
> >>> If they go off hook and then hit messages (or
> dial the vmail pilot
> >>> manually) everything works fine.
> >>>
> >>> We also see this on the 7920s when you hold down
> the '1' key...
> >>>
> >>>
> >>>
> >>> Jonathan
> >>>
> >>> On 7/1/07, Paul Choi <asobihoudai at yahoo.com >
> wrote:
> >>>       
> >>>> First things first, what is the gateway seeing
> instead
> >>>> of your voicemail pilot when they don't get
> dialtone
> >>>> before pressing the voicemail key?
> >>>>
> >>>>
> >>>> --- Jonathan Charles < jonvoip at gmail.com>
> wrote:
> >>>>
> >>>>         
> >>>>> Unity version 4.0(5) - TSP v 8.2.1
> >>>>> CCM version 5.1.1b...
> >>>>>
> >>>>> If users just hit the messages button on their
> >>>>> phones, Unity will not
> >>>>> get DTMF... (problem existed with TSP 8.1.2, I
> >>>>> upgraded to 8.2.1, no
> >>>>> fix)... If they go off hook and then hit
> messages,
> >>>>> DTMF works fine.
> >>>>>
> >>>>> DTMF also works fine for all inbound calls
> from the
> >>>>> PSTN...
> >>>>>
> >>>>> Phone load is 8.0.4 for the 7960s... (all are
> >>>>> 7960s...)
> >>>>>
> >>>>> Any ideas?
> >>>>>
> >>>>>
> >>>>>
> >>>>> Jonathan
> >>>>>
> _______________________________________________
> >>>>> cisco-voip mailing list
> >>>>> cisco-voip at puck.nether.net
> >>>>>
> https://puck.nether.net/mailman/listinfo/cisco-voip
> >>>>>
> >>>>>           
> >>>>
> >>>>
> >>>>
> >>>>         
> >>
>
____________________________________________________________________________________
> >>     
> >>>> Pinpoint customers who are looking for what you
> sell.
> >>>> http://searchmarketing.yahoo.com/
> >>>>
> >>>>         
> >>> _______________________________________________
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> >>> cisco-voip at puck.nether.net
> >>>
> https://puck.nether.net/mailman/listinfo/cisco-voip
> >>>
> >>>       
> >>     
> > _______________________________________________
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> > cisco-voip at puck.nether.net
> >
> https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >   
> 
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> 



       
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