[cisco-voip] Calls forwarding to voicemail when not set to do so

[Eduardo Castro]

Are your calls gettting to autoatendant first?  And then re-distributed to
the phones, or they hit the callmanager and then the callmanager sends the
call to the phone?

It may depend on your call flow, but it looks like there may not be a path
to the phone, so the call gets send to unity.   Check your unity settings,
for that mailbox, you may also try to delete the mailbox and see where the
call goes after this.



On 7/2/07, Pennington, Craig <cpennington at ncaa.org> wrote:
>
>  has anyone seen where calls get sent to voicemail when it is not set to
> do that?  We seem to have 5 or 6 phones doing that now when it had never
> happened before.  About a month ago we patched up to 4.1(3)sr5b.
>
> We reset the phones by unplugging the cord, doing reset through CCM, and
> **#** and **# erase from the phone but it continues to send all calls
> straight to voicemail.  Unity is 4.1.1 and the subscriber's call transfer
> is set to ring subscribers extension and it displays the correct extension.
>
>   Craig Pennington
> Network Engineer
> *N*ational *C*ollegiate *A*thletic *A*ssociation
> Fax: 317-917-6888
> cpennington at ncaa.org
> www.ncaa.org
>
>
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