[cisco-voip] ipcc express MOH selection

[Erik Erasmus (E)]

Hi

 

Does anyone know how one can select the specific MOH used for an IPCC
express customer service Queue script. I have more than on script
application and currently the scripts all use the default call manager
MOH -- SampleAudio source. If possible I would like to use a different
hold music on one of the script applications when callers go on hold.
I tried changing the MOH source on the call manager side under the cti
routepoint linking to the scripts jtapi trigger point but this did not
seem to make a difference.

 

In the scripts under the hold step - also - no parameters to specify a
specific MOH file.

 

 

Any help will be appreciated



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