[cisco-voip] Arc Consoles losing connection

[Nick Kassel]

Wes

 

One of the phones attached to an Arc console has just gone down again,
when I checked the network statistics screen on the phone the elapsed
time was showing over 10 hours which was the time we would have rebooted
it yesterday. However the Debug Display still shows the Last=CM
Closed-TCP message which I now understand means it has tried to fail
over the back up call manager. 

 

Is there anywhere else I could check for information on why this phone
may be losing connection with the primary Call manager.

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: 25 October 2007 17:04
To: Nick
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Arc Consoles losing connection

 

if the phone deregisters i believe ARC has to go down as CM will send
CTIDeviceClose to ARC.  
On the phone under settings->status->network statistics what is the
'Elapsed Time'?  This indicates the duration of time the phone has been
properly registered to its current CM. If the phone is unregistering
then ARC will most likely be affected.

/wes

Nick wrote: 

I have an issue with arc consoles losing connection this is happening to
a number of consoles in the same site when I check the phones the debug
display on the phone it says 

 

15:57:33 14: Name=SEP00146905158B Load= 7.0(3.0S) Last=CM-closed-TCP

each time it loses connection, we have tried re patching to different
switchports and different switches and still seem to be getting the same
issue, could this be an isue with the phone load as it is very old
firmware, all other consoles on the same arc server and other phones in
the same site don't appear to be getting the issue althouh it may not be
as noticeable as on an Arc console. 

 

Has anyone had this issue with Arc before or can make any suggestions on
what else to check

 



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