[cisco-voip] Email Message Receipts showing up in Unity?

[Micah Bennett]

Hello All

We are using unified messaging so our exchange server is the message
store.  Running Cisco Unity 4.2

Through some complaints from a user and some testing, I have realized
that email message receipts such as a delivery receipt, read receipt, or
undeliverable receipt are showing up in when you call into your
voicemail.  

I tested by generating an email to a bogus user.  In my email, I
received the system generated email that my message could not be
delivered to one or more recipients. 

I called into my voicemail from my phone, and sure enough, the same
system generated message was there as an audible message "A receipt -
your message to one or more recipients sent today, at 11:18am could not
be delivered."

As long as the user keeps the receipt messages in their INBOX, they are
going to be on the voicemail when they call their phone.  

Why is this happening?  Is there some way to make it stop?  The user
that found it was just a little freaked out because they did not know
what was causing it.  


Micah Bennett
Telecommunications Admin
Automated License Systems









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