[cisco-voip] OT: DID direct to IPCC Express Queue

[Jorge L. Rodriguez Aguila]

I really don't see why this might be an issue. Many Call Centers have their greeting in the IVR before getting placed on the queue. DID to a Queue is always faster and avoids using a Port on your AA. The best option is to have both the DID and a redirect on the AA in case people call the main company number because they don't know the direct number.


Jorge Rodríguez Aguila
CCNA,CCVP,CRMCS
Senior Voice/Data Network Consultant
Netxar Technologies
jorge.rodriguez at netxar.com
Office 787-765-0058
PCS 787-688-8530
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Chad Howard
Sent: Tuesday, April 08, 2008 3:59 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] OT: DID direct to IPCC Express Queue

I've heard that using DID's to send calls directly to an IPCC Express queue (instead of going to the normal menu greeting) is a bad idea.

Anyone know if that is really a major no-no (security, other?), or if it's just generally not recommended but not a big deal?

Thanks much!
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