[cisco-voip] Phones not acception SD's

[Ryan Ratliff]

What version of CUCM?

If you look at a detailed CCM trace of a phone registering (that  
doesn't get any speed dials) and search for 'DbDnSpeedDial_cmvw' you  
should see a line like this.
04/10/2008 09:40:10.651 CCM|DB: SQL1[select * from  
DbDnSpeedDial_cmvw  WHERE tkDeviceProfile = 0 AND my_lower(name) =  
my_lower('CIPC-rratliff') AND my_lower(CMName) = my_lower('rratliff- 
server') ORDER BY speedDialIndex]

The important part of this line is the 'my_lower('rratliff-server')'  
part.  This should correspond to the hostname of the server that you  
gathered the trace from.  My guess is that it won't match which means  
you are either hitting CSCsg22215 or CSCso62662.

-Ryan

On Apr 10, 2008, at 5:56 AM, Louis Koekemoer (ZA) wrote:

Guys,



I have a problem. Normally I setup a Phone Button template on 7961  
phones, Line, Line SD, Line, SD, SD. It always worked well. I’m at a  
customer, where I have done the same a few months ago, and it worked  
well. This morning users are complaining the Speed dial(SD) on their  
phones. I tried a few things now as well, but are not able to get it  
fixed. I even tried hard coding a phone, but it only display the  
“line” fields. If I look at the profile, it accepts all my entries,  
but it is strangely not accepting any SD’s. Can anyone help here?





Kind Regards



Louis Koekemoer
Cisco IPT Systems Engineer

Dimension Data South Africa

( +27 11 575 6560

)  +27 76 608 7221

*louis.koekemoer at za.didata.com



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