[cisco-voip] IP Phone agent - screen pop?

[Matt Slaga (US)]

This is possible, I have done it before.  However, I am not certain if it requires premium or not.  I don’t believe so.

 

You need to create a telecaster user (same as you would in IPCCE).  (Page 62)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_0/installation/guide/cad700ig.pdf

 

You then create a parameter in your script and a new profile in cad administrator desktop.  Create a new enterprise parameter and pull this from the script.

 

When a call comes in, you can configure it to show this.  I don’t remember all of the details, I did it almost four years ago in CRS 3.x.  Most of it is through the Administrator Desktop.

 

 

 

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Wednesday, April 16, 2008 10:42 AM
To: Cisco-VoIP PuckNetherNet
Subject: [cisco-voip] IP Phone agent - screen pop?

 

Hello all,

We just brought up a call center today (UCCX 5 enhanced) primarily using IP Phone Agent. So far the main thing that the agents are asking about is some way to be able to see what CSQ a call is from when they answer it (they can answer from up to three different CSQs). I believe I can push this information down as a custom variable so that they can get it from the call information screen, but then they have to reach over and hit that button every time they get a call. 

Anyone ever run into a similar situation? If it turns out that its super important for them I can just have them use CAD.. goal was to avoid loading any extra apps on their workstations though.

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 



-----------------------------------------
Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only.  If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful.  If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20080416/1fddcf9f/attachment.html