[cisco-voip] Soft Keys just go away

[Ryan Ratliff]

Application event log of one of the servers.  The reason he asked is that if
an MTP needs to be allocated for a call but none is available in some cases
the call will connect but you will lose supplementary services (hold,
transfer, etc).  In that case though the softkeys will be present, they just
won't do anything.  For this issue are there any softkeys present at all or
are none shown?  If it shows Redial, NewCall, and CfwdAll (or some subset)
then it's probably just that the phone is showing the softkeys for a
different line appearance than the active call is on.  Try having the
receptionist hit the ? button and then the line she is talking on to see if
this brings the softkeys back.  There are a few parameters on the Device
page that control the phone's behavior when multiple calls are ringing in or
active.  I don't have access to a server to check right now or I'd list them
:/

-Ryan 

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Kevin Dunn
Sent: Tuesday, April 29, 2008 5:12 PM
To: Cisco Voice
Subject: Re: [cisco-voip] Soft Keys just go away


Last time I posted this Wes had asked if I was getting any alarms for MTP,
MRG, MRGL exhausted.
 
the short answer is no, but then to make sure, where would I SEE those
alerts?
 
Kevin

 
On 4/29/08, Kevin Dunn <cheesevoice at gmail.com> wrote: 

Recently we had an issue with our incoming calls, not every call but 3-4
times a day the receptionist at multiple locations (H323 and MGCP gateways)
would lose Softkeys (HOLD, PARK, TRANSFER) on both digital and analog
incoming calls.  It seems to happen to everyone occasionally, but since
receptionists take the majority of incoming non DID calls, they see it more
often (6-8 times a day now).  We are running Call Manager 4.1.3.25626
(4.1(3)sr6a) and were running sr3 before that.  
 
I have a TAC case open, and I see similar issues, but nothing really
matching this activity exactly.  I know sr7 was just released, but none of
those bug fixes seem to match this either...
 
anyone seen this symptom or anything like it before??
 
Thanks
 

Kevin
 
PS I have GWGK and TUC left then I am finished certification.... yeah me.


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