[cisco-voip] IPCC Script Help

[Mike Wydra]

Do you just want to display a customer name based on caller id or are you
looking to present more data? Are your agents CAD or CTIOS?

On Tue, Aug 5, 2008 at 8:24 AM, Tammie Robertson <
trobertson at alliedmachine.com> wrote:

> I have been working with creating new scripts to do different things and
> I have figured out a few things on my own. But I really want to do
> something like this:  When a call comes in I want the agent's desktop to
> open our customer database to the customer that is calling based on
> caller id.  Is this possible and if so how would I build it?  I haven't
> found much information on Cisco's site to do this or anywhere else on
> the web.
>
> Thanks!
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