[cisco-voip] 6.1.2-1000-13 BAT Phones Export - All Details then try to Import fails with Intercom Default Activated

[Jason Aarons (US)]

Below are details relating to Intercom/BAT that gave me a 3 hour
headache this weekend and may help someone else out later on, I could
not find a way to Bulk associate the Default Activated Device (Intercom)
Maybe CSCsk96399

 

I needed to update the Line 1 Display (Internal Caller ID) for about 200
7931 phones, so I Export Phones All Details for 7931s,then Import Phones
All Details failed to set the Intercom - Default Activated Devices.  I
had to manually touch all 200 phones and set the Intercom Directory
Number settings - Default Activated Device field. I had Intercom working
before the Export but the Import broke it.

 

BAT import gave this error "SEP0021D8BA294C SEP0021D8BA294C is not a
valid device" for all 20 phones (showing each phones unique mac) Default
Activated Device" (Under Line > Intercom Directory Number Settings in
CCMAdmin)

 

Course after the install I found this bug CSCso87406 with workaround;

Symptoms:

Insert Phones - All details fails with error:

 

"SEP0018195AA8F9 SEP0018195AA8F9 is not a valid device Result Summary "

 

Conditions:

 

This can occur when trying to insert a device with 'All Details' and the
Default Activated Device is assigned on an intercom line of the device.

 

Workaround:

 

Get a specially formatted file from TAC, and then perform these steps:

1. Remove the Intercom Line from the phone insert first

2. Upload the file using "Insert Phones - All Details" after modifying
it as needed

3. Insert the file selecting the "Override Existing Configuration"
checkbox.

 

Jason Aarons

Consultant

  

Dimension Data

E-mail ::jason.aarons at us.didata.com

Mobile :: +1-904-338-3245 e-fax :: +1-904-339-9696

                      

http://www.dimensiondata.com <http://www.us.didata.com> 

Plan.Build.Support & Manage

 

For urgent issues notify your Project Manager, for 24x7 support contact
the Dimension Data NOC at +1-800-974-6584 or Cisco TAC at
+1-800-553-2447.

 

http://www.dimensiondata.com/Solutions/ConvergedCommunications/

 

 

 




-----------------------------------------
Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only.  If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful.  If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080810/cbdf8cc3/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/gif
Size: 4171 bytes
Desc: image001.gif
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080810/cbdf8cc3/attachment-0001.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 2354 bytes
Desc: image004.jpg
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080810/cbdf8cc3/attachment-0001.jpe>