[cisco-voip] IPCCX Scripting?

[Ryan West]

Yes, it's possible.

Under ACD, select the function Get Reporting Statistic, then you can do your TOD followed by an IF statement "resources_logged_in >0" then.  That flow right into your queue.

-ryan

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of TechGuy
Sent: Monday, August 11, 2008 10:20 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCCX Scripting?

Anyone know if there is a way to some how add a condition statement to
an IPCCX script based on whether agents are logged in or not?

I know very little about IPCC scripting I have created two scripts in
the last 4 years, both very very basic.

I have what I would call condition statements for time of day, and I
would love to have a statement for whether agents are logged in or not
and remove the time of day.  The particular group I am using this
script for has very unpredictable hours so it would be great to be
able to detect that someone from a particular CSQ is logged in and
that determine whether to be open or closed.

First question would be is it possible.  If not then no sense in me
wasting my time trying to find out how.  If it is possible it may be
too difficult and involved, but worth trying to find out at least.

Thanks!
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