[cisco-voip] IPCCX Scripting?

[TechGuy]

Awesome info, thanks a bunch.  Yeah for easy stuff.  Shesh.. I have to
stop watch Suite Life on Disney with my daughter... next thing you
know I will be saying "Yeah Me".



On Mon, Aug 11, 2008 at 9:26 AM, Ryan West <rwest at zyedge.com> wrote:
> Yes, it's possible.
>
> Under ACD, select the function Get Reporting Statistic, then you can do your TOD followed by an IF statement "resources_logged_in >0" then.  That flow right into your queue.
>
> -ryan
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of TechGuy
> Sent: Monday, August 11, 2008 10:20 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] IPCCX Scripting?
>
> Anyone know if there is a way to some how add a condition statement to
> an IPCCX script based on whether agents are logged in or not?
>
> I know very little about IPCC scripting I have created two scripts in
> the last 4 years, both very very basic.
>
> I have what I would call condition statements for time of day, and I
> would love to have a statement for whether agents are logged in or not
> and remove the time of day.  The particular group I am using this
> script for has very unpredictable hours so it would be great to be
> able to detect that someone from a particular CSQ is logged in and
> that determine whether to be open or closed.
>
> First question would be is it possible.  If not then no sense in me
> wasting my time trying to find out how.  If it is possible it may be
> too difficult and involved, but worth trying to find out at least.
>
> Thanks!
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>