[cisco-voip] CRS ES Patch update - Question

[Jason Aarons (US)]

Not having the Local Administrator rights makes this install
unsupported. Usually once I tell a customer this they grant the end user
the rights. It's documented in the release notes, and CAD installation
guide.

 

RIghts also effects Silent Monitoring, failover and other features.

 

I've been in similar situation and it took many additional hours to
determine the root cause was the missing rights.  In my case failover
wasn't working right, yet it seemed everthing works without the Local
Admin rights.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Thursday, August 14, 2008 3:45 PM
To: Micah Bennett
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CRS ES Patch update - Question

 

It really depends on whether the ES updates the CAD software... if it
does, then yes.



Jonathan

On Thu, Aug 14, 2008 at 2:15 PM, Micah Bennett <mbennett at als-xtn.com>
wrote:

Hello All

Running CRS 4.05

A few months ago I installed the SR2 Patch for CRS 4.05.  After I did
this, I had to go around and update the Cisco Agent Desktop software on
all the call center client PCs because those users do not have admin
rights to install software and they could not do the update under their
network login.  Everything still worked properly on the stations that
were delayed in getting the update, so my guess is that the update to
the CAD was fairly transparent.  It did cause an entry of -Desktop SR 2-
to show up in Add/Remove programs.

I am getting ready to install an ES patch to SR2 for a bug fix.  I was
wondering if this is going to cause another update to the CAD software.
Last time was a bit of a surprise and although it was not service
impacting, a few people on the call center side were alarmed when it was
different the next day.  I just want to be prepared this time if we are
going to have to do an update again. 

Micah Bennett

Telecommunications Admin

Automated License Systems


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