[cisco-voip] CRS ES Patch update - Question

[Jonathan Charles]

It really depends on whether the ES updates the CAD software... if it does,
then yes.



Jonathan

On Thu, Aug 14, 2008 at 2:15 PM, Micah Bennett <mbennett at als-xtn.com> wrote:

>  Hello All
>
> Running CRS 4.05
>
> A few months ago I installed the SR2 Patch for CRS 4.05.  After I did this,
> I had to go around and update the Cisco Agent Desktop software on all the
> call center client PCs because those users do not have admin rights to
> install software and they could not do the update under their network
> login.  Everything still worked properly on the stations that were delayed
> in getting the update, so my guess is that the update to the CAD was fairly
> transparent.  It did cause an entry of -Desktop SR 2- to show up in
> Add/Remove programs.
>
> I am getting ready to install an ES patch to SR2 for a bug fix.  I was
> wondering if this is going to cause another update to the CAD software.
> Last time was a bit of a surprise and although it was not service impacting,
> a few people on the call center side were alarmed when it was different the
> next day.  I just want to be prepared this time if we are going to have to
> do an update again.
>
> *******Micah Bennett*
>
> Telecommunications Admin
>
> *****Automated License Systems*
>
>
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>
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