[cisco-voip] Unity message monitor/phone viewer with SharedLines/MLA

[Jason Aarons (US)]

I meant to check is Message Monitor/Phone View available for Unity
Connection 2.x ?  I think it's a Unity 4.x add-on and part of Unity 5x
right?  I've been wanting to set it up but haven't had time.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Pat Hayes
Sent: Thursday, August 14, 2008 11:10 PM
To: Barron, Stephen M.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity message monitor/phone viewer with
SharedLines/MLA

 

Message monitor can only be enabled for one phone at a time, even with
shared lines. Are you calling in from the phone you want to use the
feature on and dialing the option to enable it from the setup menu?
Also, you're going to need to be running a very recent phone load.

On Wed, Aug 13, 2008 at 5:46 PM, Barron, Stephen M.
<SBarron at stinson.com> wrote:

Unity Version 5.01

CCM Version:  4.13es99

 

I am working to enable shared lines on 1100 phones, and in testing the
only thing that does not work is message monitor when a caller dials a
shared line.  I can see in Unity that the phone list is retrieved, and
the phone is "verified" but there are two entries for the shared line
extension, in this case 62450 on a manager and secretary phone.  

 

 

Also I had some significant issues getting phone view to work at all
when we had Multilevel Administration configured on callmanager.  The
Unity features work if I disable it, but that kind of stinks because we
use the MLA stuff a little.  

 

I would be interested to know if anyone has run into these issues, or
has a work around for them.

 

 

Thanks for any help!

 

 

Stephen

 

 

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