[cisco-voip] Unity message monitor/phone viewer with Shared Lines/MLA

[Pat Hayes]

Message monitor can only be enabled for one phone at a time, even with
shared lines. Are you calling in from the phone you want to use the feature
on and dialing the option to enable it from the setup menu? Also, you're
going to need to be running a very recent phone load.

On Wed, Aug 13, 2008 at 5:46 PM, Barron, Stephen M. <SBarron at stinson.com>wrote:

>  Unity Version 5.01
> CCM Version:  4.13es99
>
> I am working to enable shared lines on 1100 phones, and in testing the only
> thing that does not work is message monitor when a caller dials a shared
> line.  I can see in Unity that the phone list is retrieved, and the phone is
> "verified" but there are two entries for the shared line extension, in this
> case 62450 on a manager and secretary phone.
>
>
> Also I had some significant issues getting phone view to work at all when
> we had Multilevel Administration configured on callmanager.  The Unity
> features work if I disable it, but that kind of stinks because we use the
> MLA stuff a little.
>
> I would be interested to know if anyone has run into these issues, or has a
> work around for them.
>
>
> Thanks for any help!
>
>
> Stephen
>
>
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