[cisco-voip] IPCC Express Upgrade

[Ed Leatherman]

As far as I know you have to upgrade to Premium to get any of the premium
features (Like the built-in browser). I've been down this same road before..
i have a 10-agent call center that wants a premium feature, out of over 150
agents total on the CRS cluster... but have to upgrade the entire system and
all those licenses just to get that 1 feature for 10 people.

That's just the way it works.. not really complaining but it sure would be
nice to say.. these agents consume a premium license and these others over
here are on standard or enhanced or whatever.

Ed

On Tue, Aug 19, 2008 at 11:46 AM, Michael Muscat <michaelm at umcu.org> wrote:

>  Figured it out…thanks!  1 more thing.  My agent desktop version is 6.1(4)
> Enhanced Version Build 6.1.3.3.  Is there anyway to move to the Premium
> version or the version that has the built in Web Browser without moving to
> CRS Premium?  I just need to Web Browser that's built into the Agent for a
> tracking site that I'm building.  It would make it way more convenient than
> popping a different browser up in the background.
>
>
>
> Thanks again!
>
>
>
>
-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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