[cisco-voip] CRS 5 strange agent phone behavior

[Ed Leatherman]

Have seen a strange thing happen today on one of our call center agents...
she couldn't place herself in ready, eventually after I tried marking her
ready in supervisor desktop she went into ready and then her phone
immediately called one of the CTI ports in the call control group and gave a
busy signal. and then she was able to get calls again. Is there any reason
why an agent phone would call out to a CTI port on its own?
IP Phone agent running on 7970.. CRS 5.0.2SR1

-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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