[cisco-voip] some phones not able to dial extension at Unity AA

[ROZA, Ariel]

Lelio,
 
    What's your Unity version and TSP library version? In those cases the first thing I check is to have the latest TSP compatible with you Unity version. (Check the Unity TSP Compatibility Matrix on Cisco´s Website.). The TSP is the DLL that handles the ports, and in some situations it fails to recognize the DTMF tones.
 
Regards,
 
    Ariel

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Miércoles, 20 de Agosto de 2008 10:27 a.m.
To: Cisco Voyp List
Subject: [cisco-voip] some phones not able to dial extension at Unity AA


I've had a number of situations where a caller is not able to enter an extension at our Unity AA. Most of the time it's with older PBX's but they say it works with other auto-attendants.
 
Has anyone come across any reason why this would happen?
 
I doubt it's a PRI issue since we'd have more than just a few calls. And those calls would have to always come in on the same trunk.
 
Lelio
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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
is not regulation issue for most competitive Manhattan double dutch leagues.
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