[cisco-voip] some phones not able to dial extension at Unity AA

[Lelio Fulgenzi]

We're at 8.1(3) or something like that. Not the latest, but definately not that old either I don't think.

Lelio
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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
is not regulation issue for most competitive Manhattan double dutch leagues.
  ----- Original Message ----- 
  From: ROZA, Ariel 
  To: Lelio Fulgenzi ; Cisco Voyp List 
  Sent: Wednesday, August 20, 2008 10:45 AM
  Subject: RE: [cisco-voip] some phones not able to dial extension at Unity AA


  Lelio,

      What's your Unity version and TSP library version? In those cases the first thing I check is to have the latest TSP compatible with you Unity version. (Check the Unity TSP Compatibility Matrix on Cisco´s Website.). The TSP is the DLL that handles the ports, and in some situations it fails to recognize the DTMF tones.

  Regards,

      Ariel



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  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
  Sent: Miércoles, 20 de Agosto de 2008 10:27 a.m.
  To: Cisco Voyp List
  Subject: [cisco-voip] some phones not able to dial extension at Unity AA


  I've had a number of situations where a caller is not able to enter an extension at our Unity AA. Most of the time it's with older PBX's but they say it works with other auto-attendants.

  Has anyone come across any reason why this would happen?

  I doubt it's a PRI issue since we'd have more than just a few calls. And those calls would have to always come in on the same trunk.

  Lelio
  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  ...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
  is not regulation issue for most competitive Manhattan double dutch leagues.
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