[cisco-voip] some phones not able to dial extension at Unity AA

[Bill Talley]

Is your gateway h323 or MGCP?   
 
Just verifying the basics, but you have dtmf-relay h245-alphanumeric on
your dial-peer, or mgcp dtmf-relay voip codec all mode out-of-band for
your mgcp config?  I've seen sporadic dtmf input issues on an IVR when
either of these were missing from their respective configurations.

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, August 20, 2008 8:27 AM
To: Cisco Voyp List
Subject: [cisco-voip] some phones not able to dial extension at Unity AA


I've had a number of situations where a caller is not able to enter an
extension at our Unity AA. Most of the time it's with older PBX's but
they say it works with other auto-attendants.
 
Has anyone come across any reason why this would happen?
 
I doubt it's a PRI issue since we'd have more than just a few calls. And
those calls would have to always come in on the same trunk.
 
Lelio
------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
..seen on a Geek Squad patch cord: "While it is the same length, this
7' crossover cable
is not regulation issue for most competitive Manhattan double dutch
leagues.



CONFIDENTIALITY NOTICE: This electronic mail transmission (including any accompanying attachments) is intended solely for its authorized recipient(s), and may contain confidential and/or legally privileged information. If you are not an intended recipient, or responsible for delivering some or all of this transmission to an intended recipient, be aware that any review, copying, printing, distribution, use or disclosure of the contents of this message is strictly prohibited. If you have received this electronic mail message in error, please delete it from your system without copying it, and contact sender immediately by Reply e-mail, or by calling 913-307-2300, so that our address records can be corrected.

Although this e-mail and any attachments are believed to be free of any virus or other defect that might negatively affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by the sender for any loss or damage arising in any way in the event that such a virus or defect exists.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080820/b26b7c3d/attachment.html>