[cisco-voip] MCS-7816-H3 disk failure

[Jason Aarons (US)]

We don't really sell or recommend the 7816. But a customer bought one
3rd party and asked us to set it up and the drive failed.

 

The MCS-7816-H3 has a single 160GB SATA drive.  I'm a little confused by
this statement "if a drive fails you can schedule server down time".
The drive did fail and the server is useless so their down time wasn't
"scheduled", more like instant.  Am I missing something? How is a single
drive a benefit?

 

The customer sent an email asking me why the 7816-H3 RAID array wasn't
setup properly when the drive failed.  Yet it has a single drive.....I
think I need to educate them as the 3rd party they bought it from didn't
appear to tell them it has a single drive.

 

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/p
s7301/product_data_sheet0900aecd805efb99.html

Key Features and Benefits

Serviceability

Serviceable SATA Disk Drives

The Cisco MCS 7816-H3 is configured with one 160-GB Serial Advanced
Technology Attachment (SATA) "cold-pluggable" disk drive, which is
accessible through openings in the front bezel of the server. If a drive
fails, you can schedule server downtime, power down the server, and
replace the failed SATA drive by simply removing it (each drive is
equipped with a front latch that positively mates the drive to the
server) and replacing it with an unconfigured spare drive.

 




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