[cisco-voip] Cisco TSP outlook plugin limitations !!!

[MIHI]

this is not the limitation of Cisco TSP, but Outlook's
 
forget Outlook, use a web based directory on the intranet and enable
WebDialer on it.

Marton

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Djokic Sinisa
Sent: Tuesday, July 22, 2008 3:24 PM
To: 'cisco voip'
Subject: [cisco-voip] Cisco TSP outlook plugin limitations !!!



hi crew..

 

 

does anybody know how to overcome the following issue:

 

 

CUCM 6.1.2..

we installed outlook plugin ( cisco TSP ) on customer desktop PC and it's
working..

the thing is..

since this is a big customer, they have their custom integration in outlook
with corporate address book, located on external server..

so when they want to find a contact they go to " address book " under
contacts in microsofot outlook, and then search contact they need ( after
that outlook searches through their corporate address book )..

so, in this scenario, when they find it, they don't have " dial" icon for
that contact..so they canot use feature to call from outlook..

it looks like they only have " dial" icon for contacts entered directly
manually in outlook..

did anybody have an opinion about it and can we solve it some how..

 

thanx..

 

regards..

 

Sinisa Djokic 

System Engineer
CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

 




  

MDS Informaticki inzenjering
Bul. Arsenija Carnojevica 170
11070 Novi Beograd, Serbia
Tel: +381 11 2015 200, 2015 273
Fax: +381 11 3194 954
www.mds.rs
sdjokic at mds.rs

 

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