[cisco-voip] RECORD AND AGENT FROM CSD

[Ed Leatherman]

Make sure you did not miss the "Recording Count" under System->System
Parameters in the appadmin page. It is set to "0" by default.

Also I believe you have to check the "Enable Desktop Monitoring" for the
agent phones from the Desktop Administrator application: Enterprise Data
Configuration -> VoIP Monitor

On Thu, Jun 19, 2008 at 2:47 PM, David Toledo <DavidT at morganmint.com> wrote:

>  Yes is enable and installed
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> David
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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