[cisco-voip] RECORD AND AGENT FROM CSD

[David Toledo]

All is set as you mention and I have no idea why wouldn't work if my
silent monitor does

 

Any more ideas ...???



 

Thanks

 

David

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Thursday, June 19, 2008 4:08 PM
To: David Toledo
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] RECORD AND AGENT FROM CSD

 

Make sure you did not miss the "Recording Count" under System->System
Parameters in the appadmin page. It is set to "0" by default.

Also I believe you have to check the "Enable Desktop Monitoring" for the
agent phones from the Desktop Administrator application: Enterprise Data
Configuration -> VoIP Monitor

On Thu, Jun 19, 2008 at 2:47 PM, David Toledo <DavidT at morganmint.com>
wrote:

Yes is enable and installed

 

David

 

 




-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

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