[cisco-voip] RECORD AND AGENT FROM CSD

[Ed Leatherman]

Make sure within CSD you are selecting the call and not the agent when you
want to record. To do silent monitoring you have to click the agent.. so
maybe there is some confusion there?

On Thu, Jun 19, 2008 at 4:22 PM, David Toledo <DavidT at morganmint.com> wrote:

>  All is set as you mention and I have no idea why wouldn't work if my
> silent monitor does
>
>
>
> Any more ideas …???
>
>
>
> Thanks
>
>
>
> David
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ed Leatherman
> *Sent:* Thursday, June 19, 2008 4:08 PM
> *To:* David Toledo
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] RECORD AND AGENT FROM CSD
>
>
>
> Make sure you did not miss the "Recording Count" under System->System
> Parameters in the appadmin page. It is set to "0" by default.
>
>
> Also I believe you have to check the "Enable Desktop Monitoring" for the
> agent phones from the Desktop Administrator application: Enterprise Data
> Configuration -> VoIP Monitor
>
> On Thu, Jun 19, 2008 at 2:47 PM, David Toledo <DavidT at morganmint.com>
> wrote:
>
> Yes is enable and installed
>
>
>
> David
>
>
>
>
>
>
>
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>
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> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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