[cisco-voip] CME, operator unable to transfer a call coming from AA script

[Kelemen Zoltan]

Hi, I have the following situation:

CME, 4.0(2), ISDN PRI,  third-party  tcl script for  auto-attendant.
 
Call comes in to a DID number, it can be transferred without a problem. 
Call comes in to the AA number, message is played, the caller can either 
dial the operator, or will be transferred after a timeout, either way, 
he/she gets connected to the operator, normally.

However, if the operator tries to forward this call, she's unable to do so.

The call goes on hold (and can be retrieved from there), the operator 
can initiate the transfer, speak to the destination (transfer-system is 
full-consult), but then she isn't able to terminate the transfer. The 
transfer destination has "connected" appear on his/her phone, hear a 
couple of short beeps, then nothing.

The caller in the mean time is continuously on hold.

This happens with various phones (the operator's phone has been changed 
from a 7911 to a 7941, but still no luck), codec is G711Ulaw all along 
the path.

Any ideas? At least where to start digging?


thanks,
  Zoltan