[cisco-voip] silent monitor with out a CAD

[Joe Cisco]

If you want to go third party:

http://www.onvisource.com/products/onvicord/

We have a client that uses the Pictora package, they actually record
voice and also record screen captures of the agent's desktop.

-Joe C.

On Fri, Jun 20, 2008 at 12:35 PM, David Toledo <DavidT at morganmint.com> wrote:
> Base in my setup It cannot be done there is no other way around I really
> need to have this agent
>
> Monitored all the time can you suggest any other possibility that can be
> have this agent monitored
>
>
>
> Thanks
>
>
>
> David
>
>
>
> ________________________________
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
> Sent: Friday, June 20, 2008 1:29 PM
> To: David Toledo
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] silent monitor with out a CAD
>
>
>
> Since your saying without CAD they must be agents?  if so, you have to setup
> a SPAN back to the other nic on the IPCCx server.  layer 3 will be an issue
> as RSPAN can't go across layer 3 wans.  unless you can RSPAN around the
> layer 3 link you are correct.
>
>
>
> Scott
>
> On Fri, Jun 20, 2008 at 10:20 AM, David Toledo <DavidT at morganmint.com>
> wrote:
>
> Hi
>
>
>
> I'm trying to figure it out how to silent monitor an IPhone with out a CAD.
>
> What will my requirements? Someone said it cannot be done over layer 3 is
> that true?
>
>
>
> This is my setup
>
>
>
> 1-       pstn
>
> 2-       gateway 2851
>
> 3-       Switch 3560
>
> 4-       4- phones
>
>
>
>
>
> Can some help me please to understand to make this works
>
>
>
> Thanks
>
>
>
> David
>
>
>
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>
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