[cisco-voip] help needed:strange behaviour with cmeB-ACD and AA

[Syed Khalid Ali]

Hi,

I am trying to configure AA with CME. The behavior is strange.Only dial by extension option is working fine. For other option call is transfered to ip phones and it shows a '1 call in queue'  and the light on hand-set blink but phone does not ring. Only dial by extension option is working fine.

Also the with param operator <num>, the number is the pilot number for hunt group or the extension number!

Below is configuration script:

telephony-service
 load 7960-7940 P00308000500
 load 7912 CP7912080002SCCP060817A
 max-ephones 40
 max-dn 70
 ip source-address 192.168.100.1 port 2000
 date-format dd-mm-yy
 max-conferences 8 gain -6
 transfer-system full-consult
 secondary-dialtone 9
 moh music-on-hold.au
!
ephone-dn  1 dual-line
 number 2000
 label Operator
 name Operator
!
ephone-dn  2  dual-line
 number 2001
 label Sales-1
 name Sales-1
!
ephone-hunt 1  sequential 
 pilot 1000
 list 2001
description 'Sales Group'  
!
ephone-hunt 2  sequential 
 pilot 1001
 list 2000
description 'Operator Group'   
!
application
service queue flash:app-b-acd-2.1.2.2.tcl
param number-of-hunt-grps 2
param aa-hunt1 1000
param aa-hunt2 1001
param queue-len 8
param queue-manager-debugs 1
!
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english location flash: 
paramspace english index 1
paramspace english language en
param service-name queue
param handoff-string aa
param aa-pilot 5000
param operator 1001
param welcome-prompt _bacd_welcome.au
param number-of-hunt-grps 3
param max-extension-length 4
param dial-by-extension-option 3
param second-greeting-time 45
param call-retry-timer 15
param voice-mail 0
param max-time-vm-retry 5
!        
ephone  1
 device-security-mode none
 mac-address 0019.E811.B985
 type 7912
 button  1:1
!
ephone  2
 device-security-mode none
 mac-address 0019.E811.B991
 type 7912
 button  1:2


Regards,

Khalid



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