Get the contract number and try logging a call with the TAC directly.
Regards,
Kevin
-----Original Message-----
From: Hank Nussbacher [mailto:hank@att.net.il]
Sent: 09 August 2001 19:04
To: Simon Lockhart
Cc: Kevin Gannon; cisco-nsp@puck.nether.net
Subject: Re: [nsp] Opening TAC P3 or P4
At 17:54 09/08/01 +0100, Simon Lockhart wrote:
> >Well it don't say that on the Cisco Open TAC page so buying Smartnet was
a
> >really stupid move! -Hank
>
>Only if you're a gold partner!
>
>As a normal user, you can buy smartnet from Cisco, and open as many TAC
>cases as you want.
Yeah but the Cisco Gold Partner that sold the company the Smartnet contract
says no.
-Hank
>Simon
>--
>Simon Lockhart | Tel: +44 (0)1737 839676
>Internet Engineering Manager | Fax: +44 (0)1737 839516
>BBC Internet Services | Email: Simon.Lockhart@bbc.co.uk
>Kingswood Warren,Tadworth,Surrey,UK | URL: http://support.bbc.co.uk/
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