At 04:36 PM 2/1/2001 -0500, Jared Mauch wrote:
>On Thu, Feb 01, 2001 at 01:29:39PM -0800, Greg Ketell wrote:
> > At 04:10 PM 2/1/2001 -0500, Jared Mauch wrote:
> >
> > > How nice,
> >
> > If you had a Ferrari and you added aftermarket software onto the main
> > computer and it stopped running where would you go for support?
>
> The problem is that you don't have less or something
>similar built into the OS. We've brought this up and the lack
>of tcsh w/ our account team numerous times. Verio spends a fair
>amount of money with Juniper. Simple things like
>pagination and cursor keys in the shell are good.
>
> Talk to dogu
Ask dogu to open a ER. Or justify increasing the priority of the existing
ER. Keep in mind we have to weight that enhancement request against all
the Routing/chassis/interface/ui features that also come in. When it is at
a high-enough level, it will be done.
>
> > These are Routers, not PCs. Treat them just as you would the "other
> > companies" routers (where you can't load anything) and all will work
> Really
>
> Hmm.
>
> I have other vendors routers that I can load stuff on.
Do they run at OC192 with filtering etc? My point is that at extreme
levels little tiny mistakes make for spectacular crashes. Compiling
something that might have a memory-leak, security hole, take too much CPU,
etc can be VERY bad on a router.
> > Well. Load weird stuff and they may stop routing. We can't be
> > sure. Therefore, we have to say "if it isn't juniper software, remove it".
> >
> > In all honesty, our tech support guys are more forgiving than I am so
> would
> > probably help you remove the non-juniper code. (;->)
>
> Yes, our current support from Juniper has been excellent.
>
> We are hoping that it continues to be like this in the future.
That is our goal. Keeping them from having to spend their time debugging
things that are "abnormal" will go a long way towards that end. Referring
any of your friends (that you would personally hire and you would want them
supporting you) that might be looking for TAC positions will also help.
(;->)
GK
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