ALERT: Harbor Freight Tools PROBLEMS

[john]

Must have caught them on a bad day.

When I got my drill press, a collar was broken during  shipping.

I called customer service, told them the part number (from the hazy 
drawing in the "manual") and they took my request. I didn't think 
anything would come of it, but two weeks later a package arrived 
with the replacement part.

Just my .02

John 


On 4 Apr 2005 at 17:44, Brian Carling wrote:

I now STRONGLY recommend AGAINST buying from Harbor Freight Tools .

They have wasted HOURS Of my time and offer NO customer satisfaction 
whatsoever.

They misrepresented an item as being in stock.
I have been told FALSE delivery dates FOUR times as this back order was 
pushed back and back and back.

They use 14 day delivery on the items that they DO have in stock and 
they did NOT
tell me that something was out of stock when I placed my order.

BAD experience!

Their "music on hold" is a laundry list of thiongs that are the OPPOSITE 
of what I experienced.

The ONE part they did send to me (punch set) arrived damaged.

I will NEVER EVER buy mail order from these people again and I STRONGLY 
caution anyone else
reading this against dealing with them unless you want multiple delays 
and back orders.

I have literally spent HOURS on the phone listening tpo their false 
promises.

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