[c-nsp] Problems With WS-X6324-100FX-MM on Cisco CAT 6509 Switch

[Michael Balasko]

John, 
We have quite a few of these modules around in 6506's and 6509's. We have never had an issue which you describe with the "module" itself. What level and what types of logging do you have enabled on this 6500 to rule out that its not a configuration issue? 

All that being said there is no reason that the module can't be bad, but the switch is usually nice enough to cough out sys messages if things get really bad.

But don't be lulled into a false state of bliss with the sho module command status being okay as we had a module  coughing this out:

2006 Aug 02 11:52:48 pdt -07:00 %SYS-4-SYS_LCPERR4:Module 2: Bus Asic #2 transient Pb error.  Recovered. (0x0002, 0x0000): Module needs troubleshooting or TAC

And show mod was none the wiser. (We didn't retest the module though, we just swapped it out)


Michael Balasko
CCSP,CCDA,MCSE,MCNE,SCP
Network Specialist II
City of Henderson
240 Water St. 
Henderson, NV 89015
p. 702-267-4337
f.  702-267-4302

-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of John Smith
Sent: Tuesday, August 15, 2006 12:03 PM
To: cisco-nsp at puck.nether.net
Subject: [c-nsp] Problems With WS-X6324-100FX-MM on Cisco CAT 6509 Switch

Greetings, 
   
  Any help on the following issue is appreciated. 
   
  Problem Summary: We have a 24-port 100BaseFX module on Cisco Catalyst 6509 Switch that keeps going unresponsive. The module in question randomly stops passing data/frames. The ports on the module stays up and connected, but there is no activity. There is absolutely nothing in the Switch logs (sh log & sh logg buff 1023). 
   
  We have had 4-5 incidence/instances since this weekend on this exact same issue. The first instance we just reset the card, the 2nd instance we swapped the card, the 3rd instance after swapping the card we reset the card again, the 4th instance we disabled all trunks going to access switches to avoid further outages. 
   
  We currently have a TAC case with Cisco and last night they recommended that we move the new module from current slot to available slot. So, we moved the module from Slot5 to Slot9. The problem still persists. Tonight, we are going to attempt to replace the whole chassis and the supervisor card; which is crazy.
   
  Has anyone run into the above issue? Are there any possibilities that we may be running into some sort of STP issue? The reason that I am pointing to/of any possible STP issue is because even though we have redundant trunks from our 2 CORE Switches (CAT 6509's) to all affected Access Switches (various CAT's), the fail over never works. We have to manually reset the card and then things go back to normal.
  
SWITCH> (enable) sh ver
WS-C6509 Software, Version NmpSW: 6.3(6) Copyright (c) 1995-2002 by Cisco Systems NMP S/W compiled on Apr  4 2002, 14:33:14
  System Bootstrap Version: 5.3(1)
[snip] 
  
SWITCH> (enable) sh mod
Mod Slot Ports Module-Type               Model               Sub Status
--- ---- ----- ------------------------- ------------------- --- --------
1   1    2     1000BaseX Supervisor      XXXXXXXXXX    yes ok
15  1    1     Multilayer Switch Feature XXXXXXXXXX         no  ok
2   2    2     1000BaseX Supervisor      XXXXXXXXXX    yes standby
16  2    1     Multilayer Switch Feature XXXXXXXXXX         no  standby
3   3    16    1000BaseX Ethernet        XXXXXXXXXX       no  ok
4   4    16    1000BaseX Ethernet        XXXXXXXXXX       no  ok
7   7    16    1000BaseX Ethernet        XXXXXXXXXX       no  ok
8   8    48    10/100BaseTX Ethernet     XXXXXXXXXX      no  ok
9   9    24    100BaseFX MM Ethernet     XXXXXXXXXX   no  ok <<<< Problem module

  --
  Thanks!
  John S.

 		
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