[c-nsp] My Tech Support nuisance

[Shakeel Ahmad]

I had the same issue - and cisco replied after 3 days:


>Thank you for your e-mail. The TAC SRT has been denying access to some

>users since a recent upgrade. I apologise for the inconvenience. Please

>try it again now with the following details.
These things always remind me of a Cisco joke:


..... = Broken
.!!!! = Resolving ARP
!.!.! = Load balancing not working
..!.. = Cisco telling you to piss off
..!..!.. == The true source of the Cisco logo

:P



:)



On 10/26/06, Asbjorn Hojmark - Lists <lists at hojmark.org> wrote:
>
> > Why does Cisco have to inject the time into this?  Very
> > annoying.
>
> It is just another proof that the web developers hate the users,
> that the people evaluating feedback don't have a clue about what
> they're dealing with, and that cisco.com is a marketing site, not
> a tech site.
>
> Another of the extremely annoying 'feature' is the forced pop-
> ups. If the user wants a pop-up (or a new tab!), why not let the
> user indicate so by using Shift-Click / Ctrl+Click? To make
> things even worse, those pop-ups are often on pages, which
> contain nothing much but the link to open a pop-up.[1]
>
> They've also limited the number of concurrent downloads, so you
> can't grab say four different images for four different platforms
> at the same time (think PSIRTs).
>
> Lots of links are JavaScript-based and the pages are generally
> pretty 'heavy' and slow, which is the last thing that you want
> when you troubleshooting something and maybe have only limited
> access to the Net.
>
> Etc etc etc.
>
> If enough people consistently score them low (say, "1") in
> evaluations then *maybe* at some point we will get their
> attention.
>
> -A
> [1] Examples: www.cisco.com/tac > Registered Users > Get Tools &
> Resources launches Bug Toolkit in a forced new window. All Tools
> > Cisco Power Calculator (requires you to log in again) takes you
> to a page with nothing much but a new link and another forced
> pop-up.
>
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