[c-nsp] OT: How do you fight spam in your enterprise? Ineed help

[Daniel Hooper]

On 21/12/2007, at 6:26 AM, Frank Bulk wrote:

> Tom:
>
> So you don't think that an ISP-branded e-mail creates stickiness?   
> I'll have
> you man our helpdesk after we send a letter to our new subscribers  
> from
> acquisitions that they need to change their e-mail address.  It's  
> not 100%,
> but it's a significant and measureable quantity.
>
> We encourage our customers to use our e-mail account, but because we  
> believe
> it reduces churn.
>
> Frank

>>The first ISP I worked at acquired a number of small ISPs. Rather than

>>make everyone change their email address we chose to continue their  
>>existing email address. We lost very few customers, and those that  
>>stayed were pleased that they were allowed to keep their old email  
>>address.

>>Likewise we encourage everyone to use their ISP provided mailbox. But

>>I am not of the impression that the free mailbox is what causes people

>>to stick around, particularly with the ISP that I work for now.

>>A free mailbox just doesnt seem to be a breakthrough product that  
>>makes or breaks an ISP. Its just something that they all do as a  
>>standard provision of Internet access.

>>This is just my observation during my time in the ISP industry in  
>>Australia.



How many online sign up process's have you come across that don't accept
free mailbox address's? I've come across a few.

The ISP I work for supplies every user with a mailbox simply for billing
and account correspondence.

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