[c-nsp] Jitter - s. ex at the work place

[Michael K. Smith - Adhost]

Hello Janine:

> -----Original Message-----
> From: cisco-nsp-bounces at puck.nether.net [mailto:cisco-nsp-
> bounces at puck.nether.net] On Behalf Of Janine Booysen
> Sent: Friday, May 11, 2007 4:56 AM
> To: cisco-nsp at puck.nether.net
> Subject: [c-nsp] Jitter - s. ex at the work place
> 
> Hi Gents,
> 
> Recently I've heard that s. ex at the work place can cause Jitter
> Fluctuations. Can someone confirm this?
> 
> LOL on a serious note, I need some BIG BOY help with the management of
> my company's large MPLS Network.
> 
> We mainly use Cisco 7206-VXR's with a couple of Juniper Routers to
> handle VOIP for our larger corporate customers.
> 
> However, managing several routers with tight SLA's is a real pain in
> the behind. MRTG and Netflow is limited to graphs and interface
> statistics, BUT lacks decent reporting.
> 
> Today my boss (a real pr1ck) told me that I should generate a report
> over the last two weeks, indicating the total uptime for a specific
> customers' circuits. I would have loved to just click a button and
> generate such a report. To top all that, he wants to know what the
> average latency was during office hours (9 till 4) indicating the best
> / worste day.
> 
> For now I need to manually look at the graphs and enter the stuff in
> Excel. Will probably take me the whole weekend. :((  my boyfriend is
> gonna kill me...
> 
> Any recommendations on a system that can make my life easier (and give
> me more time away from the office), from you nice guys, will be much
> appreciated.
> 
> I've sent this mail from my private address - not to disclose who I'm
> working for (else my boss is going to fire me).
> 
> Love
> Janine

Come into my office, I'd like to talk to you about the "a real pr1ck"
comment.  Just kidding.  :-)  Anyway, there is a fair amount of trend
reporting capabilities in Nagios when appropriately configured.  I've
had a fair amount of success with up/down reporting, but if your boss
decides he wants more granular SLA performance metrics (jitter, latency
over time, MTTR, etc.) that may be harder to accomplish without some
custom development.  In that case, I would look at Micromuse Netcool or
HP OpenView with the appropriate add-ins.  Either way, you're talking
over 100k just for the software/hardware and probably a similar number
for installation and configuration.

Mike