[c-nsp] Maintenace management

[Tony Varriale]

I have always found a good partner willing to take one for the team and take 
care of it (I used to be that partner...twice).

It's definately not fun.  Never has been...never will.

tv
----- Original Message ----- 
From: "Phil Mayers" <p.mayers at imperial.ac.uk>
To: <cisco-nsp at puck.nether.net>
Sent: Monday, May 19, 2008 1:00 PM
Subject: [c-nsp] Maintenace management


> All,
>
> We seem to have an incredibly hard time managing our maintenance 
> contracts.
>
> Quite aside from the vagaries of CCO ("Sorry sir, your contracts have
> disappared from your profile, no TAC access for *you*") we are unable to
> gather all our maintenance into one (or a small number of) contract(s)
> and what contracts we have are very difficult to inventory.
>
> It goes without saying that SCC is a bad joke.
>
> Do any of you manage to do it better? How?
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