[c-nsp] Cisco TAC issues - can someone from Cisco enlighten meon this?

[Byrd, William]

Ask your account team to sign you up for the Walker Survey. That's what
it's for and you can say whatever you want. Typically you get to review
every aspect of your service with Cisco in the yearly version although
they have different versions they do send out that may specifically
reference one part of your service i.e. Advanced Services contract, sales
engineer, etc.

HTH

-Will

----- Original Message -----
From: "Lee" <ler762 at gmail.com>
Sent: Mon, September 21, 2009 10:06
Subject:Re: [c-nsp] Cisco TAC issues - can someone from Cisco enlighten
meon this?


On Sun, Sep 20, 2009 at 6:33 PM, William McCall
<william.mccall at gmail.com>wrote:

> I would advise you to make sure to fill out the eval among other
> things. This is a situation where I'd put all 1's. Make sure to put in
> the comments too.
>

I've been told the bingo scores apply only to the TAC engineer.  Giving him
a bad score because of management decisions that he had no control over
seems unfair.  I want something that lets me rate how well Cisco handled the
case - not just how well the engineer handled the case.

Lee


> Those evals (known as BINGOs internally) are a big deal and may help
> you with getting some motion.
>
> Of course, follow up with your AM and see what they can do.