[c-nsp] Service agreement warning for EOL hardware

[Seth Mattinen]

On 9/30/2010 16:42, Łukasz Bromirski wrote:
> On 2010-10-01 01:15, Seth Mattinen wrote:
> 
>>> There's a "End of new service attachment - November 2006". So, a
>>> customer activating a 5-year agreement with Cisco on November 2006
>>> could have a support to November 2011. Usually such agrements are made
>>> as part of multi-year Advanced Services contracts. Typical service for
>>> end users is fixed at one year, so most of typical customers ended
>>> up with 3640 no longer supported after November 2007.
>> End of sale? The last sale date was 2002, not 2006. 5 years after end of
>> sale matches the EOL. I was always under the impression that EOL was
>> final.
> 
> "End of new service attachment - November 2006". You could buy a
> router in November 2002. Then, four years later you decided it was
> a last call for extending the life of your network.
> By either renewing yearly the service contract during the entire
> lifetime of your 3640, or calling in an inspection from Cisco to check
> if they can register the new service for gear that is currently not
> covered by any service, you could then in November 2006 go into
> 5-years contract to support the box just before the 'last date to
> order a new service-and-support' was hit.
> 
> For the details of the process, coverage/etc you would need to engage
> with the negotiations with Cisco account team and/or services team.
> However, it seems that your problem is not related to the way how Cisco
> treats it's customers, but to downloading the software from CCO with no
> valid contract to cover the specific hardware platform :)
> 


The odd thing is that it doesn't seem to be tied to valid contracts
because I tried an 877 image (I let smartnet expire after it was
decommissioned) and it didn't say anything.

Perhaps the 3640 is just too old.

~Seth